Refund and Returns Policy

Overview

At Nexaautomation Electrical Company, we are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, we offer a return and refund policy to ensure a smooth resolution.

Refunds

To be eligible for a return, the item must meet the following conditions:

Items that are damaged, altered, or show signs of wear are not eligible for a return.

The item must be unused, in its original condition, and in its original packaging.

A receipt or proof of purchase is required for all returns.

Late or missing refunds

If you haven’t received a refund within the expected timeframe:

  1. Check your bank account and contact your credit card company, as it may take some time before the refund is officially posted.
  2. If you’ve done this and still haven’t received your refund, please contact us at sales@nexaautomation.ai.

Sale items

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at sales@nexaautomation.ai.

Order Cancellations

If you wish to cancel your order, please contact us immediately at sales@nexaautomation.ai. If your order has not been shipped yet, we may be able to cancel it and issue a full refund. Once the order has been shipped, cancellations will no longer be possible, and the return process must be followed.

Shipping returns

To return your product, please mail it to:

Nexaautomation Electrical Company
Warehouse No A7, Industrial
Area 13 – Industrial Area – Sharjah, UAE.

You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your return is received.

Contact Us

For any questions regarding our return and refund policy, please contact us at:

Phone: +971 6 568 7993

Email: sales@nexaautomation.ai.